Inquiries
For those on monthly courses, the billing timing has changed after October 1, 2023 (Sunday).
If you have been using the monthly plan since September 2023 or earlier, two months' worth (= usage in September 2023/ usage in October 2023) will be debited at once.
The situation in which two months' worth of money was debited in October 2023 is normal and is not a billing error, so it will not be refunded.
Please rest assured that this is not a double charge.
From November onwards, only one usage date will be displayed around the 5th of the month (usage date: November 5th).
Please check the page below for details.
https://sakanaction.jp/news/detail/2608
If you cannot solve your problem after reading the FAQ, please fill in the following information and contact us.
•Customer support hoursWeekdays: 11:00 AM–6:00PM (excluding Saturdays, Sundays, and holidays)
- Please check that you can receive the domain "mail.plusmlmember.jp" of the reply mail to the inquiry.
Please note that we cannot answer or reply to the following.
- Inquiry other than fan club contents
- Inquiries regarding live ticket advance, ticketing, seating, etc.
- Inquiries regarding member artist activities, private activities, etc.